Banking, finance, and taxes
Wells Fargo Is America's Worst Bank, Survey Shows
Published:
The American Customer Satisfaction Survey (ACSI) is one of the most widely followed studies of customer opinions across dozens of industries. Its most recent industry research covers banks and financial companies. In its “Finance Study 2021-2022” report, it revealed that Wells Fargo has the worst customer satisfaction among America’s largest banks.
[in-text-ad]
Some 13,546 respondents were surveyed between October 2021 and September 2022. The results covered banks, credit unions, financial advisors and online investment service providers.
Wells Fargo ranked behind Citibank, Bank of America and Chase. In fact, it ranked at the bottom of this universe.
The results should be no surprise. Wells Fargo has a long history of customer problems and government punishment. The Consumer Financial Protection Bureau is pressing Wells Fargo to pay over $1 billion in penalties. The transgressions cover its auto lending business, deposit accounts and mortgage loans.
Wells Fargo’s customer problems reached back to scandals in 2016. These have cost two CEOs their jobs, according to Think Advisor.
Want retirement to come a few years earlier than you’d planned? Or are you ready to retire now, but want an extra set of eyes on your finances?
Now you can speak with up to 3 financial experts in your area for FREE. By simply clicking here you can begin to match with financial professionals who can help you build your plan to retire early. And the best part? The first conversation with them is free.
Click here to match with up to 3 financial pros who would be excited to help you make financial decisions.
Thank you for reading! Have some feedback for us?
Contact the 24/7 Wall St. editorial team.