America's Worst Car

Cars and Drivers

Published: March 10, 2023 10:30 am

J.D. Power, America’s premier car research firm, has issued its 2023 U.S. Customer Service Index (CSI) Study. For the first time in three decades, the overall rank for the industry dropped. One car brand did particularly poorly. (These are the best-built and worst-built cars in America.)
[in-text-ad]
The J.D. Power study was based on 64,428 car owners of 2020 to 2022 model vehicles. The study ran from August 2022 to December.

The total number of points a vehicle can get is 1,000. This year, the industry average was 846, down two points from last year. The rankings are based on “vehicle owner service experience.” This includes service quality, which is 32% of the total; service advisors, which is 19%; vehicle pick-up, also 19%; service facilities, 15% of the total; and service initiation, at 15%.

Electric vehicles (EVs) were rated more poorly than gasoline-powered cars. The primary reason is the rate of recalls. Chris Sutton, vice president of automotive retail at J.D. Power, commented, “As the electric vehicle segment grows, service is going to be a ‘make or break’ part of the ownership experience.”

The CSI study separates cars into two categories: luxury cars and mass market cars. Among luxury cars, the loser was Genesis, the luxury brand of Hyundai, with a score of 819. Genesis was followed by Land Rover at 824 and Ford’s embattled luxury brand Lincoln at 835.

24/7 Wall St.
Every Major Automaker’s Plan to Go Electric

Among mass-market cars, the loser was Chrysler at 803. Hyundai received a grade of 817, and GM’s Jeep came in at 821.

Car companies fortunate enough to get good grades should see their sales boosted by the data. Brands with low ratings are bound to be punished.

The Average American Has No Idea How Much Money You Can Make Today ^(Sponsor)

The last few years made people forget how much banks and CD’s can pay. Meanwhile, interest rates have spiked and many can afford to pay you much more, but most are keeping yields low and hoping you won’t notice.

But there is good news. To win qualified customers, some accounts are paying almost 10x the national average! That’s an incredible way to keep your money safe and earn more at the same time. Our top pick for high yield savings accounts includes other benefits as well. You can earn up to 3.80% with a Checking & Savings Account today Sign up and get up to $300 with direct deposit. No account fees. FDIC Insured.

Click here to see how much more you could be earning on your savings today. It takes just a few minutes to open an account to make your money work for you.

Our top pick for high yield savings accounts includes other benefits as well. You can earn up to 4.00% with a Checking & Savings Account from Sofi. Sign up and get up to $300 with direct deposit. No account fees. FDIC Insured.

¹https://www.fdic.gov/national-rates-and-rate-caps