The top-rated wireless carrier in the U.S. is Verizon Wireless according to a survey conducted recently by Consumer Reports magazine. Verizon Wireless, a joint venture between Verizon Communications Inc. (NYSE: VZ) and Vodafone plc (NASDAQ: VOD) received favorable scores in service categories like voice and data service quality, staff knowledge, and resolution of issues.
Other major wireless carriers AT&T Inc. (NYSE: T), Sprint Nextel Corp. (NYSE: S), and T-Mobile USA, a division of Deutsche Telekom, got “mostly middling to low marks, particularly for voice and text service quality.
AT&T received the highest score for its 4G LTE network, as users reported the fewest problems with the high-speed service that is now becoming the network of choice among smartphone users. Apparently the fact that AT&T’s 4G network is a higher-speed 3G network, not a true 4G network, is a matter of indifference to users.
The Consumer Reports survey, which was part of a larger study on cell-phone service generally, also found that customers could save up to $20 a month by subscribing to no-contract (pre-paid) service plans.
Paul Ausick
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