Companies and Brands

America's Worst Hotel

jeepersmedia / Flickr

There are about 91,000 hotels in the U.S. It has been one of the most profitable parts of the travel industry for most of the last several decades. The COVID-19 pandemic nearly destroyed it. Travel activity nearly halted. Hotels laid off tens of thousands of people. The problem, which started in March 2021, persisted for the rest of the year. As the industry recovered, one trend was that Americans favored some hotel chains over others. That is the conclusion of a new American Customer Satisfaction Index.

ACSI recently released its Travel Study 2022-2023. The research covered airlines, car rentals, hotels, and online travel agencies. It was based on interviews with 10,588 customers, chosen randomly and contacted via email between April 2022 and March 2023.

The ratings were based on check-out experience, room cleanliness, quality of amenities and hotel services, mobile apps, ease of making reservations, and experiences of call centers.

The study reviewed 15 hotel brands on a scale of zero to 100. Most hotels had ratings in the mid-70s. The highest-rated brand was AC Hotels, which Marriott owns. It received a grade of 82. Marriott owned three of the top four brands–AC Hotels, Marriott, and Aloft.

The brand on the bottom was Days Inn, owned by Wyndham. It also had the second-lowest brand, which was Baymont. It received a grade of 71. (This is the least successful hotel chain.)


Days Inn is a budget hotel chain. In general, the rate per night is under $200.

It may be that the price point of Wyndham Hotels sets a low bar. Even with that low bar, people don’t like it. (These are America’s most hated insurance companies, ranked.)

The #1 Thing to Do Before You Claim Social Security (Sponsor)

Choosing the right (or wrong) time to claim Social Security can dramatically change your retirement. So, before making one of the biggest decisions of your financial life, it’s a smart idea to get an extra set of eyes on your complete financial situation.

A financial advisor can help you decide the right Social Security option for you and your family. Finding a qualified financial advisor doesn’t have to be hard. SmartAsset’s free tool matches you with up to three financial advisors who serve your area, and you can interview your advisor matches at no cost to decide which one is right for you.

Click here to match with up to 3 financial pros who would be excited to help you optimize your Social Security outcomes.

 

Have questions about retirement or personal finance? Email us at [email protected]!

By emailing your questions to 24/7 Wall St., you agree to have them published anonymously on a673b.bigscoots-temp.com.

By submitting your story, you understand and agree that we may use your story, or versions of it, in all media and platforms, including via third parties.

Thank you for reading! Have some feedback for us?
Contact the 24/7 Wall St. editorial team.