Freshworks Inc, originally known as Freshdesk, is a global software development firm based in San Mateo, California, specializing in innovative software-as-a-service (SaaS) solutions. Its comprehensive suite includes Freshworks Customer Service Suite, Freshdesk for ticketing, Freshsuccess for customer success, Freshchat for modern digital messaging, Freshsales for sales automation, Freshmarketer for marketing automation, and Freshservice for virtual agent support. Additionally, it offers Freshping for website monitoring, Freshstatus for website status communication, and Freshsurvey for satisfaction metrics. Established in 2010, Freshworks aims to enhance business operations with its user-friendly and integrated platforms.

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