Consumer Electronics
10 Reasons People Get Bad Wireless Service
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A recent survey by the American Customer Satisfaction Index on wireless phone service noted:
As users download more data and take greater advantage of streaming services, overloaded wireless networks are being challenged to keep up with the increase in usage. This contributes
to stagnating customer satisfaction with wireless service providers …
Of the four largest U.S. wireless service providers, Verizon Communications Co. (NYSE: VZ), scores best with a 2014 satisfaction score of 75. T-Mobile USA Inc. (NYSE: TMUS) placed second with a score of 69, followed by AT&T Inc. (NYSE: T) and Sprint Corp. (NYSE: S), tied with a score of 68.
But a Danish consulting firm, Strand Consult, has compiled a study that the firm claims demonstrates that “the quality of the smartphone combined with how it is used and configured is more to blame [for poor service] than the mobile network.” Strand offers 10 reasons that could be responsible for poor wireless service — and only one is the service provider.
While we are always a little suspicious of studies that report that it’s us and not the corporation that is responsible for all our troubles, there is probably enough good information in this list to make us think twice before cursing our wireless company again.
ALSO READ: Customer Service Hall of Shame
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