According to new research by the American Customer Satisfaction Survey, the federal government receives poor satisfaction ratings among Americans. On a scale of 100, it posted a score of 66.3. While the figure was lower over the past two years, the new figure is below the index from 2016 to 2019. The department that had the worst score was the Treasury Department, which had a score of 54.
[in-text-ad]
The results were based on how departments treated citizens, access to information, customer services and the department’s websites. The “mission” of each department was also critical, which may be the primary reason Treasury did so poorly. The researchers wrote, “Treasury lags behind in citizen satisfaction but given its primary citizen-facing mission is tax collection, this lower rating is not entirely unexpected.” Tax rates are a part of the federal government that is most burdensome, mainly because of how it chops people’s incomes. (Click here for the states with the most anti-government groups.)
[nativounit]
The survey does not show whether the federal government and, more specifically, the people who run it care about how citizens feel. There is not, and probably never has been, a push across all the largest parts of the government to make it more “citizen friendly.” It almost certainly does not view itself like a restaurant or car company would. Among most business categories, consumer perception drives customers. The government does not face that dynamic. That means it will not get better.
[wallst_email_signup]
The ACSI Federal Government Report 2022 was based on a questionnaire given to 2,126 people who said they recently had experiences with the government.
Treasury Tops List of Parts of Government People View Most Poorly
© NoDerog / iStock via Getty Images
Douglas A. McIntyre is the co-founder, chief executive officer and editor in chief of 24/7 Wall St. and 24/7 Tempo. He has held these jobs since 2006.
McIntyre has written thousands of articles for 24/7 Wall St. He is an expert on corporate finance, the automotive industry, media companies and international finance. He has edited articles on national demographics, sports, personal income and travel.
His work has been quoted or mentioned in The New York Times, The Wall Street Journal, Los Angeles Times, The Washington Post, NBC News, Time, The New Yorker, HuffPost USA Today, Business Insider, Yahoo, AOL, MarketWatch, The Atlantic, Bloomberg, New York Post, Chicago Tribune, Forbes, The Guardian and many other major publications. McIntyre has been a guest on CNBC, the BBC and television and radio stations across the country.
A magna cum laude graduate of Harvard College, McIntyre also was president of The Harvard Advocate. Founded in 1866, the Advocate is the oldest college publication in the United States.
TheStreet.com, Comps.com and Edgar Online are some of the public companies for which McIntyre served on the board of directors. He was a Vicinity Corporation board member when the company was sold to Microsoft in 2002. He served on the audit committees of some of these companies.
McIntyre has been the CEO of FutureSource, a provider of trading terminals and news to commodities and futures traders. He was president of Switchboard, the online phone directory company. He served as chairman and CEO of On2 Technologies, the video compression company that provided video compression software for Adobe’s Flash. Google bought On2 in 2009.
Top Gaining Stocks
Top Losing Stocks