Health and Healthcare
Health Insurance Satisfaction Slashed by Coverage Issues
Published:
Last Updated:
The main source of dissatisfaction with health plans is that members do not believe they get enough coverage for routine visits, serious illness or injury, health and wellness programs, routine diagnostics and drug coverage. Concerns with coverage-related issues lowered satisfaction levels by 133 points.
The J.D. Power study considers six factors in its survey: coverage and benefits; provider choice; information and communication; claims processing; cost; and customer service.
Fully 55% of those surveyed said they had a rate increase in 2013, which had a negative impact on their score for cost satisfaction. In the area of provider choice, 74% said that they were able to keep their preferred physician and 83% were able to retain the same hospital network. Some 75% said they filed a claim for benefits in 2013. Finally, nearly half of all respondents said their health plan does not offer the most common kinds of health and wellness discount/incentive programs.
The average monthly premium paid in 2013 was $285.
J.D. Power plans to publish a report in April on satisfaction with Obamacare. That one should be very interesting.
Start by taking a quick retirement quiz from SmartAsset that will match you with up to 3 financial advisors that serve your area and beyond in 5 minutes, or less.
Each advisor has been vetted by SmartAsset and is held to a fiduciary standard to act in your best interests.
Here’s how it works:
1. Answer SmartAsset advisor match quiz
2. Review your pre-screened matches at your leisure. Check out the advisors’ profiles.
3. Speak with advisors at no cost to you. Have an introductory call on the phone or introduction in person and choose whom to work with in the future
Get started right here.
Thank you for reading! Have some feedback for us?
Contact the 24/7 Wall St. editorial team.