The FedEx Corp. (NYSE: FDX) motto for the holidays:
Finding a gift is hard enough, Shipping should be easy: Ship using FedEx Express this holiday season.
The promotion comes with a form that is simple to fill out. Your gift is on its way.
For some reason, the FedEx website does not mention the catastrophic slowdown it has caused in delivery of holiday gifts. Some people will not get their gifts until after Christmas.
The FedEx website has a video about how well it does as a delivery company: Helping the Holidays Arrive One Snow Globe at a Time.
In reality, FedEx has done no such thing. According to The Wall Street Journal:
Unable to deliver all its packages in time for Christmas, FedEx Corp. said drivers were working extra shifts Friday to help the company manage a surge in online shopping as well as severe weather during one of the busiest weeks of its year.
“FedEx Express continues to run limited delivery operations in some markets to deliver shipments that couldn’t be delivered before Christmas due to unforeseen volume and severe weather in some areas of the country,” a FedEx spokeswoman said Friday afternoon. She declined to say how many packages were delayed.
FedEx’s major air hub is located in Memphis, Tenn., an area that was affected by storms in the days before Christmas. Even before the poor weather, some retailers had warned shoppers that FedEx’s network was experiencing widespread delays.
Maybe it is poor management or maybe the weather. Either way, many people will have coal in their stockings for Christmas and nothing under the tree. Better to have used Santa and his ancient sleigh.
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