Special Report
The Biggest Complaint About America's Most Popular Cars
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By and large, Americans are fond of their cars. According to a 2019 survey from Cars.com, 73% of U.S. drivers say they love their vehicles a lot. At least in some cars, however, defects are bound to emerge.
Cars are incredibly complex pieces of machinery, and with additional features like smart navigation systems and driver assistance technology being added with each passing model year, the number of potential mistakes or oversights during manufacturing keeps growing. Even if drivers absolutely love their vehicle and take impeccable care of it, they are bound to have at least one or two issues with it at some point.
Many things can go awry in a vehicle. The most commonly cited complaints, at least among the cars on this list, relate to the engine, transmission, electronics, brakes, fuel system, and steering.
To determine the biggest complaint about every popular car in the U.S. market, 24/7 Wall St. determined the most frequent type of complaint Americans filed with the National Highway Traffic Safety Administration for the 2019 model years of the top 20 selling cars in the country. The cars on this list are ranked in order of 2019 sales.
The 2019 Ford Escape has the fewest registered complaints among the cars on this list, with just 18. The 2019 Jeep Cherokee, on the other hand, has over 300 complaints — many for the same issue. Hugely popular cars that happen to have a significant flaw can lead to headaches for automakers — especially if they need to issue a recall. Some serious defects have affected thousands of drivers and put many in harm’s way. These are the deadliest cars of all time.
Complaints can be minor — like a door that sticks or an interior light that flickers off. Other times, cars can have major issues that need to be addressed by costly repairs or make the car completely undrivable. When shopping for cars, drivers often look for a vehicle that has proved itself as one that can continue to function for many years and hundreds of thousands of miles. These are the cars Americans drive the most.
Click here to see the biggest complaints about every popular American car.
Click here to see our methodology.
There were relatively few complaints, just 22, registered with the NHTSA about the 2019 Nissan Sentra. The most commonly noted issue was with the brakes, with several drivers reporting that they had an issue with the brake sensor.
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19. Jeep Cherokee
> Most common complaint: Engine (135 complaints)
> Total complaints 314
> 2019 sales (through Q3): 149,349
> Vehicle type: Compact SUV
None of the 20 most popular cars in America had reported more issues than the Jeep Cherokee for the 2019 model year. Eight different components of the 2019 Cherokee had more than 10 registered complaints each, but the engine had by far the most with 135.
18. Nissan Altima
> Most common complaint: Service brakes (8 complaints)
> Total complaints 26
> 2019 sales (through Q3): 159,969
> Vehicle type: Mid-size sedan
Several 2019 Nissan Altima drivers have noted issues with their brakes — specifically the automatic emergency braking function. Some drivers noted that the brakes activated when there was no need for them.
17. GMC Sierra
> Most common complaint: Service brakes (18 complaints)
> Total complaints 43
> 2019 sales (through Q3): 163,603
> Vehicle type: Full-size pickup
The most popular version of the GMC Sierra is the 1500, so the vehicle naturally has more complaints than the less common 2500 and 3500 models. Several 2019 Sierra drivers reported to the NHTSA that their 1500s failed to stop or remain stopped when the brakes were depressed.
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16. Jeep Wrangler
> Most common complaint: Steering (163 complaints)
> Total complaints 187
> 2019 sales (through Q3): 176,030
> Vehicle type: Compact SUV
Nearly all of the 187 complaints about the 2019 Jeep Wrangler relate to the SUV’s steering system. Dozens of drivers have said the steering is loose and requires constant corrections, with some even describing the issue as a “death wobble.”
15. Toyota Highlander
> Most common complaint: Engine (7 complaints)
> Total complaints 27
> 2019 sales (through Q3): 180,169
> Vehicle type: Mid-size SUV
Among the relatively few complaints with 2019 Toyota Highlanders, some drivers reported to the NHTSA that the engine would either stall or shut down while they were operating their vehicle.
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14. Jeep Grand Cherokee
> Most common complaint: Power train (7 complaints)
> Total complaints 27
> 2019 sales (through Q3): 185,040
> Vehicle type: Mid-size SUV
Drivers of the 2019 Jeep Grand Cherokee reported just 27 complaints, compared to well over 100 for each of the other two Jeep models on this list — the Cherokee and Wrangler. There were a handful of stalls and failures related to the Grand Cherokee’s power train.
13. Toyota Tacoma
> Most common complaint: Power train (17 complaints)
> Total complaints 32
> 2019 sales (through Q3): 187,622
> Vehicle type: Mid-size pickup
Of the 32 filed complaints for the 2019 Toyota Tacoma, most related to the power train. Several Tacoma drivers noted that their transmission overheated quickly, while others said the transmission shutters and jerked when accelerating.
12. Ford Escape
> Most common complaint: Electrical system (8 complaints)
> Total complaints 18
> 2019 sales (through Q3): 193,800
> Vehicle type: Compact SUV
Among the 20 top selling cars of the year, the 2019 Ford Escape had the fewest complaints, with just 18. There were also no issued recalls for the vehicle. The most common complaint typically pertained to electrical systems malfunctioning or shutting off while the SUV was in operation.
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11. Honda Accord
> Most common complaint: Service brakes (9 complaints)
> Total complaints 41
> 2019 sales (through Q3): 204,463
> Vehicle type: Mid-size sedan
Among the 41 complaints about the 2019 Honda Accord filed with the NHTSA, the highest total were in regards to the brakes — specifically the automatic braking system. Several drivers reported the system automatically braking when there was no need.
10. Toyota Corolla
> Most common complaint: Power train (8 complaints)
> Total complaints 23
> 2019 sales (through Q3): 233,978
> Vehicle type: Compact sedan
The most common complaint with the 2019 Toyota Corolla involved the power train. This is no surprise as Toyota issued a recall related to the power train in late 2018 as the pump impeller blades were known to detach and make the car stall.
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9. Chevrolet Equinox
> Most common complaint: Engine (35 complaints)
> Total complaints 58
> 2019 sales (through Q3): 253,957
> Vehicle type: Compact SUV
The bulk of the 58 complaints the NHTSA received regarding the 2019 Chevrolet Equinox were related to engine troubles. Though several issues were mentioned, many drivers noted that a hose connected to the turbo charger would detach while the vehicle was in operation and cause it to lose power.
8. Honda Civic
> Most common complaint: Engine / Service brakes (5 complaints)
> Total complaints 28
> 2019 sales (through Q3): 255,484
> Vehicle type: Compact sedan
The 2019 Honda Civic had a much lower complaint rate than most other popular American cars of the same model year. Among the 28 complaints, there does not appear to be a single issue that stands out — the engine and brakes tied for the highest complaint total, with five apiece.
7. Toyota Camry
> Most common complaint: Power train (15 complaints)
> Total complaints 50
> 2019 sales (through Q3): 258,456
> Vehicle type: Mid-size sedan
The most common complaint with the 2019 Toyota Camry, the power train, all seem to stem from the same issue — acceleration. Many Camry drivers reported a delay when trying to accelerate from a stopped position.
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6. Nissan Rogue
> Most common complaint: Service brakes (39 complaints)
> Total complaints 65
> 2019 sales (through Q3): 272,300
> Vehicle type: Compact SUV
Like several other cars on this list, the 2019 Nissan Rogue’s most common complaint deals with the brakes — specifically that the vehicle’s automatic braking system would engage when it wasn’t needed.
5. Honda CR-V
> Most common complaint: Steering (69 complaints)
> Total complaints 154
> 2019 sales (through Q3): 280,739
> Vehicle type: Compact SUV
Of the over 150 reported complaints about the 2019 Honda CR-V, most can be traced back to a single issue. The vehicle issued a recall in May 2019, saying, “The metal core of the steering wheel may have burrs which can damage the harnesses routed within” — which could damage the air bag. This design may have otherwise affected the steering and air bags. There were 69 complaints regarding the steering and 65 complaints regarding the 2019 CR-V’s air bags.
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4. Toyota RAV4
> Most common complaint: Fuel/propulsion system (62 complaints)
> Total complaints 118
> 2019 sales (through Q3): 324,622
> Vehicle type: Compact SUV
Among America’s 20 most popular cars of 2019, the Toyota RAV4 was the only one that had the fuel/propulsion system elicit the most complaints. Many drivers, for both the standard 2019 RAV4 and the 2019 RAV4 hybrid, have complained that the gas tank does not fill up to the advertised capacity.
3. Chevrolet Silverado
> Most common complaint: Electrical system (20 complaints)
> Total complaints 81
> 2019 sales (through Q3): 412,258
> Vehicle type: Full-size pickup
The 81 complaints filed with the NHTSA regarding 2019 Chevrolet Silverados were relatively spread out among several issues and types. The most popular trim, the 1500, had the bulk of the complaints, with 68. There were 20 electrical system complaints, followed by 19 reported issues with the brakes.
2. Ram Pickup
> Most common complaint: Steering (58 complaints)
> Total complaints 197
> 2019 sales (through Q3): 461,115
> Vehicle type: Full-size pickup
Across the 2019 Ram Pickup line, there were nearly 200 complaints across 18 different areas. The most commonly cited complaints were with the electrical system, brakes, power train, and steering.
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1. Ford F-Series
> Most common complaint: Steering (98 complaints)
> Total complaints 180
> 2019 sales (through Q3): 662,574
> Vehicle type: Full-size pickup
There have been 180 total complaints regarding the 2019 Ford F-Series line of trucks. Even though the F-150 is far and away the most popular of these trucks (and the most popular among all other vehicles in America, for that matter) the F-250 actually has had more complaints registered against it, with more than 100. Many drivers have complained that they have an issue controlling the steering wheel of the F-250, especially at high speeds.
Methodology:
To determine the biggest complaints about every popular car in the U.S. market, 24/7 Wall St. determined the most frequent type of complaint Americans filed with the National Highway Traffic Safety Administration for the 2019 model years of the top 20 selling cars in the country. Sales data came from automotive statistics site GoodCarBadCar and is for 2019 through the third quarter of 2019. Complaint data is accurate as of Dec. 2, 2019. Complaints classified as “Unknown or other” were not considered. Vehicle type data came from Kelley Blue Book.
Because the sales data is aggregated for all models of a car we also aggregated complaints for each car model to reach total complaints per car. For example, we tallied the complaints filed for each of the 10 Ford F-Series models to reach total F-Series complaints.
It is worth noting that anyone with access to the car can file a complaint about the car and may be misrepresenting the problem. Drivers could misattribute an issue to the wrong part of the vehicle, or the auto may be acting up because they did not properly maintain or operate it.
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