Investors should hope that airlines will do what they can to keep business. Northwest Airlines (NYSE: NWA) seems to want to do the opposite.
I tried to get a ticket for my son to fly from New York to Detroit. I went online, put in my credit card and was told that because my name is different from my son’s, I had to call their "800" number. When I did, I was told their was a $15 fee to buy the ticket over the phone, even though it could not be down at nwa.com.
I told the reservation agent I would book on American NYSE: AMR). I did. No hassles. No extra charges.
No wonder NWA needs to merge with Delta (NYSE: DAL). They are trying to put themselves out of business.
Douglas A. McIntyre
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