Sometimes surveys are unnecessary. The results are foregone and obvious. Saying that airline passengers hate the carriers that take them around for business and pleasure is plain to anyone who has boarded a plane in the last couple of years.
Reuters writes that The University of Michigan’s American Customer Satisfaction Index found that "customer satisfaction with airlines in the United States has fallen to its lowest level since 2001."
The survey says lack of competition on many routes has allowed service to get worse.
Not mentioned in the poll were the problems of no free food, smaller seats, bathrooms that don’t work, and dirty planes. Otherwise, things are fine.
Douglas A. McIntyre
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