Norwegian Air Returns Broken Dreamliner to Boeing

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By Douglas A. McIntyre Updated Published
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The Boeing Co. (NYSE: BA) 787 Dreamliner has broken off and on since the aircraft maker began work on the plane over a decade ago. The most well-publicized recent problem involved batteries and caused the 787 to be pulled out of service worldwide. Finally, one of Boeing’s customers has taken significant action. Norwegian Airlines returned a 787 to Boeing to be fixed. If other airlines follow, Boeing’s problems with the plane, which it has downplayed with investors, could become a big deal with investors. It is already clear that Boeing’s main competitor, Airbus, has tried to take advantage of the 787’s trouble.

It would not be surprising if Boeing runs into a mushrooming issue that could trigger a drop in share price.

According to Reuters:

Budget airline Norwegian Air Shuttle is returning one of its brand new Dreamliners to Boeing, demanding repairs after the jet has suffered repeated breakdowns, it said on Saturday.

Norwegian Air Shuttle will instead lease an Airbus A340 from HiFly to keep its long-haul business going and will not take back the Boeing 787 Dreamliner until it is more reliable, a spokesman said.

“The aircraft’s reliability is simply not acceptable, our passengers cannot live with this kind of performance,” spokesman Lasse Sandaker-Nielsen told Reuters.

“We are returning the aircraft to Boeing to improve its reliability.”

Based on Boeing’s luck with the 787, it may find more problems that it can fix.

Built to save airline fuel costs, particularly on long haul flights, and to give passengers a better flying experience, the 787 has turned out to be a lemon.

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About the Author Douglas A. McIntyre →

Douglas A. McIntyre is the co-founder, chief executive officer and editor in chief of 24/7 Wall St. and 24/7 Tempo. He has held these jobs since 2006.

McIntyre has written thousands of articles for 24/7 Wall St. He is an expert on corporate finance, the automotive industry, media companies and international finance. He has edited articles on national demographics, sports, personal income and travel.

His work has been quoted or mentioned in The New York Times, The Wall Street Journal, Los Angeles Times, The Washington Post, NBC News, Time, The New Yorker, HuffPost USA Today, Business Insider, Yahoo, AOL, MarketWatch, The Atlantic, Bloomberg, New York Post, Chicago Tribune, Forbes, The Guardian and many other major publications. McIntyre has been a guest on CNBC, the BBC and television and radio stations across the country.

A magna cum laude graduate of Harvard College, McIntyre also was president of The Harvard Advocate. Founded in 1866, the Advocate is the oldest college publication in the United States.

TheStreet.com, Comps.com and Edgar Online are some of the public companies for which McIntyre served on the board of directors. He was a Vicinity Corporation board member when the company was sold to Microsoft in 2002. He served on the audit committees of some of these companies.

McIntyre has been the CEO of FutureSource, a provider of trading terminals and news to commodities and futures traders. He was president of Switchboard, the online phone directory company. He served as chairman and CEO of On2 Technologies, the video compression company that provided video compression software for Adobe’s Flash. Google bought On2 in 2009.

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