Lexus Is the Most Dependable Car, MINI the Least

By Douglas A. McIntyre Published Feb 12, 11:20AM EST

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The widely followed J.D. Power 2014 Vehicle Dependability Study lists Lexus, the luxury division of Toyota Motor Corp. (NYSE: TM), as having the most dependable cars based on the number of problems drivers had over three years of ownership. Toyota finished eighth in the survey, a powerful statement about the ongoing quality of the world’s largest car company. The J.D. Power rank is based on the number of problems experienced per 100 vehicles (PP100) measure.

At the bottom of the list was MINI, followed by Dodge and Land Rover. Chrysler brands did particularly poorly. Jeep was also near the bottom of the dependability list, and the Chrysler brand was well below average.

Commenting on the list, Power reported:

Lexus ranks highest in vehicle dependability among all nameplates for a third consecutive year. The gap between Lexus and all other brands is substantial, with Lexus averaging 68 PP100 compared with second-ranked Mercedes-Benz at 104 PP100. Following Mercedes-Benz in the rankings are Cadillac (107), Acura (109) and Buick (112), respectively.

General Motors Company receives eight segment awards?more than any other automaker in 2014?for the Buick Lucerne; Cadillac DTS (tie); Cadillac Escalade; Chevrolet Camaro; Chevrolet Volt; GMC Sierra HD; GMC Sierra LD; and GMC Yukon. Toyota Motor Corporation garners seven awards for the Lexus ES; Lexus GS; Lexus LS (tie); Lexus RX; Scion xB; Toyota Camry; and Toyota Sienna. Honda Motor Company receives six model-level awards for the Acura RDX; Honda CR-V; Honda Crosstour; Honda Element; Honda Fit; and Honda Ridgeline. MINI receives one model-level award for the MINI Cooper.

Luxury brands did particularly well, with Lexus, BMW, Mercedes, Infiniti, General Motors Co.’s (NYSE: GM) Cadillac, Ford Motor Co.’s (NYSE: F) Lincoln, Honda Motor Co. Ltd.’s (NYSE: HMC) Acura, Porsche and Jaguar all rating above average. The ratings are a particular coup for Lincoln and Cadillac, which have struggled to catch German manufacturers. Cadillac has had success with its ATS and CTS models. So far. Lincoln continues to lag.

J.D. Power pointed out that dependability and sales are linked:

On average, 23 percent of consumers avoided brands that ranked in the lowest quartile of the 2013 VDS because of concerns about reliability. In contrast, only 9 percent of consumers cited that same reason for avoiding brands that ranked in the top quartile.

Methodology: The Vehicle Dependability Study is used extensively by manufacturers and suppliers worldwide to help them design and build better vehicles, which typically translates into higher resale values and customer loyalty. It also helps consumers make more-informed choices for both new- and used-vehicle purchases. The 2014 Vehicle Dependability Study is based on responses from more than 41,000 original owners of 2011 model-year vehicles after three years of ownership. The study was fielded between October and December 2013.

About the Author Douglas A. McIntyre →

Douglas A. McIntyre is the co-founder, chief executive officer and editor in chief of 24/7 Wall St. and 24/7 Tempo. He has held these jobs since 2006.

McIntyre has written thousands of articles for 24/7 Wall St. He is an expert on corporate finance, the automotive industry, media companies and international finance. He has edited articles on national demographics, sports, personal income and travel.

His work has been quoted or mentioned in The New York Times, The Wall Street Journal, Los Angeles Times, The Washington Post, NBC News, Time, The New Yorker, HuffPost USA Today, Business Insider, Yahoo, AOL, MarketWatch, The Atlantic, Bloomberg, New York Post, Chicago Tribune, Forbes, The Guardian and many other major publications. McIntyre has been a guest on CNBC, the BBC and television and radio stations across the country.

A magna cum laude graduate of Harvard College, McIntyre also was president of The Harvard Advocate. Founded in 1866, the Advocate is the oldest college publication in the United States.

TheStreet.com, Comps.com and Edgar Online are some of the public companies for which McIntyre served on the board of directors. He was a Vicinity Corporation board member when the company was sold to Microsoft in 2002. He served on the audit committees of some of these companies.

McIntyre has been the CEO of FutureSource, a provider of trading terminals and news to commodities and futures traders. He was president of Switchboard, the online phone directory company. He served as chairman and CEO of On2 Technologies, the video compression company that provided video compression software for Adobe’s Flash. Google bought On2 in 2009.