Cars and Drivers
Mercedes Ranks Number 1 in Customer Satisfaction
Published:
Last Updated:
The drop in overall customer satisfaction is reflected in ratings for cars, only the average for cars has fallen by much more, by 1.2%, according to the American Customer Satisfaction Index (ACSI). Among the 21 nameplates tracked by ACSI, fully 80% lost ground in the 2014 survey, while only 10% improved their index scores.
The leading brand for the second consecutive year is Mercedes-Benz with an ACSI score of 86, down from 88 a year ago, but still three points better than runner-up, Subaru. Mercedes is also the top-selling luxury car in the United States, with year-to-date sales of 192,513 through July, compared with sales of 183,791 for BMW and 166,022 for Lexus.
The number three position in the ACSI ranking is shared by Lexus, from Toyota Motor Corp. (NYSE: TM), and Volkswagen. The top-scoring U.S. nameplate was Buick from General Motors Co. (NYSE: GM), which tied for fourth place with the Toyota and Honda nameplates. The luxury Acura brand from Honda Motor Co. Ltd. (NYSE: HMC) posted the lowest score in the ranking — 77.
Chevy and Buick were the only two nameplates to post improved scores in the second quarter. Chevy’s score rose by 3.8% and Buick’s rose by 1.2%. Volkswagen and Kia posted no change. Every other nameplate posted a lower index score than it did a year ago.
The average index score for cars and light trucks was 82, and Chevrolet scored at the average, while the Ford brand from Ford Motor Co. (NYSE: F) scored 81. The Chrysler brand also scored 81, topping luxury brands BMW and Cadillac, which both posted an index score of 80. Volkswagen’s luxury Audi brand posted a score of 79, tied with Chrysler Group’s Jeep brand and one point better than Dodge. The Jeep and Dodge brands outpaced only Acura at the bottom of the rankings.
ALSO READ: Auto Sales Headed for Record-Setting August
Travel Cards Are Getting Too Good To Ignore
Credit card companies are pulling out all the stops, with the issuers are offering insane travel rewards and perks.
We’re talking huge sign-up bonuses, points on every purchase, and benefits like lounge access, travel credits, and free hotel nights. For travelers, these rewards can add up to thousands of dollars in flights, upgrades, and luxury experiences every year.
It’s like getting paid to travel — and it’s available to qualified borrowers who know where to look.
We’ve rounded up some of the best travel credit cards on the market. Click here to see the list. Don’t miss these offers — they won’t be this good forever.
Thank you for reading! Have some feedback for us?
Contact the 24/7 Wall St. editorial team.
Latest from 24/7
Our expert who first called NVIDIA in 2009 is predicting 2025 will see a historic AI breakthrough.
You can follow him investing $500,000 of his own money on our top AI stocks for free.