Girl Scout Cookie Sales Go Online

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By Douglas A. McIntyre Published
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The Girls Scouts have been dragged online, like so many other businesses and institutions have been, surrendering to the overwhelming effects of the digital age. It is too early to tell, but the Girl Scout who goes door-to-door may be in the early phase of decline. The Girls Scouts have become like almost every other retailer.

In a relatively new program, the Girl Scouts have created the “Digital Cookie,” which is meant to improve the marketing skills of its members. However, the program is also a way for consumers to largely dodge the human factor of sales process. According to the organization, a Girl Scout can begin a sale, which then slips out of her hand. Once the process is initiated people can:

Pay by credit card.
Have your cookies shipped or delivered by a Girl Scout.
Share your cookie love by donating your order to your local Girl Scout council’s chosen charity!

A decade’s-old tradition has ended. The Girl Scouts even have an app.

The Digital Cookie is the distant cousin to retailers large and small. Even the largest retailers have conceded that bricks and mortar and real salespeople are inadequate. Amazon.com Inc. (NASDAQ: AMZN) has been among the catalysts, but it is not the only one. Stores are hard to support because of labor costs, rental expenses and the price of logistics that move inventory. As the Girls Scouts have acknowledged, salespeople cannot be everywhere all the time. Online sales are a means to overcome lack of ubiquity.

If the Digital Cookie marks the end of the era, it is also a way for a large nonprofit to keep donations at a high level. The Girl Scouts have to support 2.8 million members, and it can no longer do that with a Girl Scout canvasing her neighborhood as a means to make a sale.

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About the Author Douglas A. McIntyre →

Douglas A. McIntyre is the co-founder, chief executive officer and editor in chief of 24/7 Wall St. and 24/7 Tempo. He has held these jobs since 2006.

McIntyre has written thousands of articles for 24/7 Wall St. He is an expert on corporate finance, the automotive industry, media companies and international finance. He has edited articles on national demographics, sports, personal income and travel.

His work has been quoted or mentioned in The New York Times, The Wall Street Journal, Los Angeles Times, The Washington Post, NBC News, Time, The New Yorker, HuffPost USA Today, Business Insider, Yahoo, AOL, MarketWatch, The Atlantic, Bloomberg, New York Post, Chicago Tribune, Forbes, The Guardian and many other major publications. McIntyre has been a guest on CNBC, the BBC and television and radio stations across the country.

A magna cum laude graduate of Harvard College, McIntyre also was president of The Harvard Advocate. Founded in 1866, the Advocate is the oldest college publication in the United States.

TheStreet.com, Comps.com and Edgar Online are some of the public companies for which McIntyre served on the board of directors. He was a Vicinity Corporation board member when the company was sold to Microsoft in 2002. He served on the audit committees of some of these companies.

McIntyre has been the CEO of FutureSource, a provider of trading terminals and news to commodities and futures traders. He was president of Switchboard, the online phone directory company. He served as chairman and CEO of On2 Technologies, the video compression company that provided video compression software for Adobe’s Flash. Google bought On2 in 2009.

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