Are Dell’s Retail Efforts A Bust?

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By Douglas A. McIntyre Published
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Dell (DELL) gave the market some bad news this week. A number of its new PCs are shipping late during the critical "back to school" period because of problems with paint and late components.

But, that may be the least of Dell’s problems. According to work done by TheStreet.com, Dell may not be doing very well at Wal-Mart (WMT), its big beach head in the retail market. The site reports that "in recent visits to five Wal-Mart stores in the San Francisco Bay Area, however, TheStreet.com found a company still struggling to find its footing in the rough world of retail."

It is not a big sample, but it is an informed one. At least one analyst on Wall St. has similar concerns: "I would say Dell is probably two years behind the competition in terms of understanding the consumer marketplace. So there’s a lot of learning that has to go on," says Samir Bhavnani, analyst at market research firm Current Analysis West.

If the retail problems combined with late shipments of key models are going to show up on the P&L, it will be in the current quarter. And, it will make an inauspicious beginning to Michael Dell’s second go round as CEO.

Douglas A. McIntyre

Photo of Douglas A. McIntyre
About the Author Douglas A. McIntyre →

Douglas A. McIntyre is the co-founder, chief executive officer and editor in chief of 24/7 Wall St. and 24/7 Tempo. He has held these jobs since 2006.

McIntyre has written thousands of articles for 24/7 Wall St. He is an expert on corporate finance, the automotive industry, media companies and international finance. He has edited articles on national demographics, sports, personal income and travel.

His work has been quoted or mentioned in The New York Times, The Wall Street Journal, Los Angeles Times, The Washington Post, NBC News, Time, The New Yorker, HuffPost USA Today, Business Insider, Yahoo, AOL, MarketWatch, The Atlantic, Bloomberg, New York Post, Chicago Tribune, Forbes, The Guardian and many other major publications. McIntyre has been a guest on CNBC, the BBC and television and radio stations across the country.

A magna cum laude graduate of Harvard College, McIntyre also was president of The Harvard Advocate. Founded in 1866, the Advocate is the oldest college publication in the United States.

TheStreet.com, Comps.com and Edgar Online are some of the public companies for which McIntyre served on the board of directors. He was a Vicinity Corporation board member when the company was sold to Microsoft in 2002. He served on the audit committees of some of these companies.

McIntyre has been the CEO of FutureSource, a provider of trading terminals and news to commodities and futures traders. He was president of Switchboard, the online phone directory company. He served as chairman and CEO of On2 Technologies, the video compression company that provided video compression software for Adobe’s Flash. Google bought On2 in 2009.

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