Survey Shows No 3G Apple (AAPL) iPhone Hurts Product’s Perception

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By Douglas A. McIntyre Published
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ChangeWave Research recently ran a survey about what customers like and disliked about the Apple (AAPL) iPhone and Research-In-Motion (RIMM) Blackberry. At the top of the dislikes among iPhone customers was the lack of 3G capacity. According to the poll "In terms of dislikes, there is no doubt about what iPhone owners hate most. It’s the speed of the AT&T (T) EDGE network."

It is still an open question about when Apple and AT&T (T) will have that fixed. It would argue that iPhone sales could move up sharply when a 3G product comes around.

What iPhone owners liked the most was the "seamless integration of its phone, iPod and Internet browser."

Over at RIMM the feature "BlackBerry users like best is its exceptional access to email." No surprise there.

The survey covered 864 smartphone owners.

Douglas A. McIntyre

Photo of Douglas A. McIntyre
About the Author Douglas A. McIntyre →

Douglas A. McIntyre is the co-founder, chief executive officer and editor in chief of 24/7 Wall St. and 24/7 Tempo. He has held these jobs since 2006.

McIntyre has written thousands of articles for 24/7 Wall St. He is an expert on corporate finance, the automotive industry, media companies and international finance. He has edited articles on national demographics, sports, personal income and travel.

His work has been quoted or mentioned in The New York Times, The Wall Street Journal, Los Angeles Times, The Washington Post, NBC News, Time, The New Yorker, HuffPost USA Today, Business Insider, Yahoo, AOL, MarketWatch, The Atlantic, Bloomberg, New York Post, Chicago Tribune, Forbes, The Guardian and many other major publications. McIntyre has been a guest on CNBC, the BBC and television and radio stations across the country.

A magna cum laude graduate of Harvard College, McIntyre also was president of The Harvard Advocate. Founded in 1866, the Advocate is the oldest college publication in the United States.

TheStreet.com, Comps.com and Edgar Online are some of the public companies for which McIntyre served on the board of directors. He was a Vicinity Corporation board member when the company was sold to Microsoft in 2002. He served on the audit committees of some of these companies.

McIntyre has been the CEO of FutureSource, a provider of trading terminals and news to commodities and futures traders. He was president of Switchboard, the online phone directory company. He served as chairman and CEO of On2 Technologies, the video compression company that provided video compression software for Adobe’s Flash. Google bought On2 in 2009.

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