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Detroit’s Quality Improvement Myth (TM)(GM)(F)(HMC)

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By Douglas A. McIntyre Published
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The press  gave extensive coverage to the fact that GM’s (GM) Buick division tied Toyota’s (TM) Lexus group in the latest JD Power 2007 Vehicle Dependability Survey. The next spot on the list went to Cadillac which was followed by Ford’s (F) Mercury division.

Of the fourteen cars that were above the industry average, six were made by nameplates that belong to Ford and GM and six went to Japanese companies. BMW and Mercedes rounded out the list.

But, what about the 23 brands that were below the industry average. Twelve were from the Big Three and only five were from Japanese companies  But, Toyota and Honda (HMC) had no brands on the list. All of the poorly rated cars from companies based there were from second tier companies: Mazda, Mitsubishi, Nissan, Suzuki, and Mitsubishi.

As long as Detroit dominates the bottom of a list of this kind, it does matter how well it does at the top. Products from the Motor City companies still have not made the grade.

Douglas A. McIntyre

Photo of Douglas A. McIntyre
About the Author Douglas A. McIntyre →

Douglas A. McIntyre is the co-founder, chief executive officer and editor in chief of 24/7 Wall St. and 24/7 Tempo. He has held these jobs since 2006.

McIntyre has written thousands of articles for 24/7 Wall St. He is an expert on corporate finance, the automotive industry, media companies and international finance. He has edited articles on national demographics, sports, personal income and travel.

His work has been quoted or mentioned in The New York Times, The Wall Street Journal, Los Angeles Times, The Washington Post, NBC News, Time, The New Yorker, HuffPost USA Today, Business Insider, Yahoo, AOL, MarketWatch, The Atlantic, Bloomberg, New York Post, Chicago Tribune, Forbes, The Guardian and many other major publications. McIntyre has been a guest on CNBC, the BBC and television and radio stations across the country.

A magna cum laude graduate of Harvard College, McIntyre also was president of The Harvard Advocate. Founded in 1866, the Advocate is the oldest college publication in the United States.

TheStreet.com, Comps.com and Edgar Online are some of the public companies for which McIntyre served on the board of directors. He was a Vicinity Corporation board member when the company was sold to Microsoft in 2002. He served on the audit committees of some of these companies.

McIntyre has been the CEO of FutureSource, a provider of trading terminals and news to commodities and futures traders. He was president of Switchboard, the online phone directory company. He served as chairman and CEO of On2 Technologies, the video compression company that provided video compression software for Adobe’s Flash. Google bought On2 in 2009.

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