Home Depot Data Breach May Have Hit 60 Million Customers

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By Douglas A. McIntyre Updated Published
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A data breach recently disclosed by Home Depot Inc. (NYSE: HD) may have been one of the largest of all time. In total, the number of customers affected reached 60 million, according to a new piece of research. The figure shows just how vulnerable the online records of most Americans may be.

BillGuard experts report:

Based on our data, Home Depot’s statements, (security blogger Brian) Krebs’ analysis, and industry analysis, we believe that approximately 60 million accounts were exposed in the Home Depot breach, and estimate that $2-3 billion in fraud is likely to strike these compromised accounts overall.

The factors contributing to this, and the basis for our estimate for each:

Number of cards likely exposed to the hackers: 60 million, based on BillGuard users’ exposure and adjusted to the overall cardholding population. This is consistent with New York Times reporting based on a source familiar with the investigation.

Percentage of those accounts that will likely experience fraudulent use of their stolen card: 10-15%, based on BillGuard data from this breach and previous breaches. This is roughly consistent with analyst data from Jeffries, but considerably lower than fraud occurrence data presented by Javelin.

Average amount of fraud posted to defrauded accounts: $332, based on BillGuard data from this breach and previous breaches.

By way of contrast, Home Depot’s revenue last year was $78 billion.

It is too early in the process of evaluating the massive hack to say what Home Depot’s liability may be, at least as it might be set in a court of law, but the exposure could harm its bottom line as it did with Target Corp. (NYSE: TGT). As was also the case with Target, top management at Home Depot has a great deal to account for. The press has already speculated about the fate of senior management.

The news is yet one more reason Americans have to be wary about offering any personal data to retailers. However, most consumers have little choice, as the use of credit cards has become virtually universal, and no better system is likely to be put in place in the foreseeable future.

READ ALSO: America’s Fastest-Growing Retailers

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About the Author Douglas A. McIntyre →

Douglas A. McIntyre is the co-founder, chief executive officer and editor in chief of 24/7 Wall St. and 24/7 Tempo. He has held these jobs since 2006.

McIntyre has written thousands of articles for 24/7 Wall St. He is an expert on corporate finance, the automotive industry, media companies and international finance. He has edited articles on national demographics, sports, personal income and travel.

His work has been quoted or mentioned in The New York Times, The Wall Street Journal, Los Angeles Times, The Washington Post, NBC News, Time, The New Yorker, HuffPost USA Today, Business Insider, Yahoo, AOL, MarketWatch, The Atlantic, Bloomberg, New York Post, Chicago Tribune, Forbes, The Guardian and many other major publications. McIntyre has been a guest on CNBC, the BBC and television and radio stations across the country.

A magna cum laude graduate of Harvard College, McIntyre also was president of The Harvard Advocate. Founded in 1866, the Advocate is the oldest college publication in the United States.

TheStreet.com, Comps.com and Edgar Online are some of the public companies for which McIntyre served on the board of directors. He was a Vicinity Corporation board member when the company was sold to Microsoft in 2002. He served on the audit committees of some of these companies.

McIntyre has been the CEO of FutureSource, a provider of trading terminals and news to commodities and futures traders. He was president of Switchboard, the online phone directory company. He served as chairman and CEO of On2 Technologies, the video compression company that provided video compression software for Adobe’s Flash. Google bought On2 in 2009.

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