How Tesla’s Infotainment System Measures Up at Consumer Reports

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By Chris Lange Updated Published
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How Tesla’s Infotainment System Measures Up at Consumer Reports

© Tesla Model S digital panels (CC BY 2.0) by jurvetson

Tesla Inc. (NASDAQ: TSLA | TSLA Price Prediction) is known as a pioneer in the auto industry, not just for its fully electric product lines, but also the tech that goes into them. In fact, Tesla tech just topped a Consumer Reports satisfaction survey, with the owners ranking Tesla highly in audio, calling and navigation.

Note that Tesla shares were also on the move Thursday, as the company is conducting a $2 billion capital raise.

One of the technological highlights that Consumer Reports noted was that in 2014, just 53% of vehicles sold in the United States had a dashboard touch screen, according to data from research and consulting firm IHS Markit. This year, that number has grown to 82%.

In data collected on more than 60,000 vehicles, only 56% of owners reported that they were very satisfied with their car’s infotainment system. However, Tesla’s was the top-rated system, with an 86% owner satisfaction rate, compared with a 46% satisfaction rate from users of the lowest-rated system.

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Kelly Funkhouser, program manager for vehicle usability and automation at Consumer Reports, commented in the report: “A good system is one that’s easy to learn and easy to use every day. It should be responsive, not sluggish, and have straightforward controls that are easy to identify and operate.”

Shares of Tesla traded up more than 4% at $239.09 early Thursday, in a 52-week range of $231.13 to $387.46. The consensus price target is $296.16
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Photo of Chris Lange
About the Author Chris Lange →

Chris Lange is a writer for 24/7 Wall St., based in Houston. He has covered financial markets over the past decade with an emphasis on healthcare, tech, and IPOs. During this time, he has published thousands of articles with insightful analysis across these complex fields. Currently, Lange's focus is on military and geopolitical topics.

Lange's work has been quoted or mentioned in Forbes, The New York Times, Business Insider, USA Today, MSN, Yahoo, The Verge, Vice, The Intelligencer, Quartz, Nasdaq, The Motley Fool, Fox Business, International Business Times, The Street, Seeking Alpha, Barron’s, Benzinga, and many other major publications.

A graduate of Southwestern University in Georgetown, Texas, Lange majored in business with a particular focus on investments. He has previous experience in the banking industry and startups.

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