A lack of mechanical problems may help Airbus take business from Boeing. Now that the 787 has been returned to service, there remains a skepticism that it will not have more glitches. The fact that its manufacturing process had starts and stops — and some of these were caused by a lack or parts or assembly issues — means that anxiety about the plane may not go away for years.
Even if Boeing can convince its airline partners that the plane is bug-free, fliers have had months of exposure to media reports about the battery fires. And these consumers may opt to fly on other planes, even if it means an inconvenience. Airlines will have to weigh whether passenger opinion will hurt their sales.
So, the Airbus A350 may be a plane the manufacturer can market to airlines as one without severe problems that will take it out of service. More importantly, fliers may welcome a plane that works.
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