24/7 Wall St. TV: Should Starbucks (SBUX) Serve The Deranged?

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By Douglas A. McIntyre Updated Published
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24/7 WallSt TVStarbucks (NASDAQ:SBUX) is s fine place for the homeless and deranged to spend their time. The purchase of one cup of coffee gives them access to comfortable chairs, bathrooms, and music for hours the same way that it does for all the coffee shop firm’s partons.

There appears to be more mentally troubled and homeless people in Starbucks stores. That may be because of the recession, or it may simply be an impression based on an unscientific sample.

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The problem with allowing troubled people to be served at any public establishment is the risk that their presence causes for other patrons. But, giving the deranged and homeless a place for shelter is, from an ethical standpoint, a service to society, at least to the extent that  these people might endanger themselves walking the streets of sleeping on the streets.

Starbucks, McDonald’s (NYSE:MCD), and other large food retail chains can hardly screen people for mental competence or violent tendencies, but some patrons are disturbed enough to be spotted by almost any coffee shop employee.

All businesses with large stores that offer people a roof over their heads are going to be an attractive shelter as the number of people who are unemployed increases. Establishments with comfortable seating are even more attractive.

Starbucks may simply choose to serve anyone who comes into its stores. It may be the compassionate things to do, but it also begs the question of whether the ethics of compassion trumps the ethics of risk to other customers.

Douglas A. McIntyre

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Executive Producer: Philip MacDonald

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About the Author Douglas A. McIntyre →

Douglas A. McIntyre is the co-founder, chief executive officer and editor in chief of 24/7 Wall St. and 24/7 Tempo. He has held these jobs since 2006.

McIntyre has written thousands of articles for 24/7 Wall St. He is an expert on corporate finance, the automotive industry, media companies and international finance. He has edited articles on national demographics, sports, personal income and travel.

His work has been quoted or mentioned in The New York Times, The Wall Street Journal, Los Angeles Times, The Washington Post, NBC News, Time, The New Yorker, HuffPost USA Today, Business Insider, Yahoo, AOL, MarketWatch, The Atlantic, Bloomberg, New York Post, Chicago Tribune, Forbes, The Guardian and many other major publications. McIntyre has been a guest on CNBC, the BBC and television and radio stations across the country.

A magna cum laude graduate of Harvard College, McIntyre also was president of The Harvard Advocate. Founded in 1866, the Advocate is the oldest college publication in the United States.

TheStreet.com, Comps.com and Edgar Online are some of the public companies for which McIntyre served on the board of directors. He was a Vicinity Corporation board member when the company was sold to Microsoft in 2002. He served on the audit committees of some of these companies.

McIntyre has been the CEO of FutureSource, a provider of trading terminals and news to commodities and futures traders. He was president of Switchboard, the online phone directory company. He served as chairman and CEO of On2 Technologies, the video compression company that provided video compression software for Adobe’s Flash. Google bought On2 in 2009.

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