Domino’s Lazy Customer App

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By Douglas A. McIntyre Updated Published
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Domino’s Lazy Customer App

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Domino’s Pizza Inc. (NYSE: DPZ) has released an app for those who know what they want before they order it. The app links to past pizza orders and eating patterns of customers. These customers place on order without an order. Open the app, and Domino’s orders before an order can be made.

The app, created for consumers who never change an order, creates a problem for Domino’s. Customers who might upgrade their orders, or alter them to spend more money, are encouraged to skip the chance to give Domino’s the additional revenue. In exchange, the pizza company believes the ease of the new order process will add to sales.

Domino’s management describes the initiative:

Domino’s is launching the easiest way for consumers to order yet: zero-click ordering. Domino’s new Zero Click app for iOS and Android is available beginning today and allows customers to easily place their Easy Order.

When Domino’s launched the Easy Order in 2013, which refined the ordering experience down to five clicks, it seemed like the height of convenience for consumers. It wasn’t.

Zero-click ordering is as easy as it sounds. Download the app and link it to a Domino’s Pizza Profile. When the new app is opened, the saved Easy Order is automatically re-ordered without a single tap, swipe or click. Customers will see a 10-second countdown timer before the order is placed (giving consumers a chance to stop their order) and voila!

[nativounit]
Voila indeed. What about the customer who no longer thinks about upgrading from a small cheese pizza to an extra-large with a dozen toppings?

Photo of Douglas A. McIntyre
About the Author Douglas A. McIntyre →

Douglas A. McIntyre is the co-founder, chief executive officer and editor in chief of 24/7 Wall St. and 24/7 Tempo. He has held these jobs since 2006.

McIntyre has written thousands of articles for 24/7 Wall St. He is an expert on corporate finance, the automotive industry, media companies and international finance. He has edited articles on national demographics, sports, personal income and travel.

His work has been quoted or mentioned in The New York Times, The Wall Street Journal, Los Angeles Times, The Washington Post, NBC News, Time, The New Yorker, HuffPost USA Today, Business Insider, Yahoo, AOL, MarketWatch, The Atlantic, Bloomberg, New York Post, Chicago Tribune, Forbes, The Guardian and many other major publications. McIntyre has been a guest on CNBC, the BBC and television and radio stations across the country.

A magna cum laude graduate of Harvard College, McIntyre also was president of The Harvard Advocate. Founded in 1866, the Advocate is the oldest college publication in the United States.

TheStreet.com, Comps.com and Edgar Online are some of the public companies for which McIntyre served on the board of directors. He was a Vicinity Corporation board member when the company was sold to Microsoft in 2002. He served on the audit committees of some of these companies.

McIntyre has been the CEO of FutureSource, a provider of trading terminals and news to commodities and futures traders. He was president of Switchboard, the online phone directory company. He served as chairman and CEO of On2 Technologies, the video compression company that provided video compression software for Adobe’s Flash. Google bought On2 in 2009.

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