Wal-Mart Online Sales Remain Tiny Fraction of Revenue

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By Douglas A. McIntyre Updated Published
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[cnxvideo id=”625447″ placement=”ros”]Wal-Mart Stores Inc. (NYSE: WMT) has launched another free shipping program ahead of Amazon.com Inc.’s (NASDAQ: AMZN) Prime special. The Amazon “Prime Day” event, on July 12,  is meant to spike the sales of America’s largest e-commerce company and add millions of people to its Prime service, which costs $10.99 a month. Alternatively, the new Wal-Mart five-day free shipping deal starts on July 12 and eliminates all shipping costs for items bought at Walmart.com.

The plan can’t help it make a dent in Amazon’s success or increase Wal-Mart’s e-commerce sales enough to help its slowing brick-and-mortar growth. Wal-Mart’s online sales are only about 7% of the U.S. revenue of the world’s largest retailer. That 7% is not close to adequate to save Wal-Mart from slow comparable store U.S. sales, which have risen only about 1% over the past year.

Wal-Mart’s mistake as it tries to make up ground on Amazon is that it merely imitates the e-commerce company’s activity. And worse, Amazon remains far ahead in areas that include streaming video. Wal-Mart will need to take a radical approach to dent the juggernaut pace of its rival.

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Wal-Mart does not have an anchor program like Prime, which offers services well beyond free shipping and special prices. Prime’s benefits do not only include more music and free online storage. Amazon also has its own consumer electronics, such as Fire and Amazon TV. The e-commerce company has pushed itself far into its users’ everyday lives.

For Wal-Mart to approach the success of Amazon on its own, it would need to form a content partnership with Netflix or Apple TV to drive a video service. And it would need consumer electronics partnerships with companies like Dell and Sony. Without partnerships like these, Walmart.com is merely an online store like those of smaller brick-and-mortar retailers.

For the time being, Wal-Mart is stuck in the online past, and it has made up almost no ground on Amazon.

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Photo of Douglas A. McIntyre
About the Author Douglas A. McIntyre →

Douglas A. McIntyre is the co-founder, chief executive officer and editor in chief of 24/7 Wall St. and 24/7 Tempo. He has held these jobs since 2006.

McIntyre has written thousands of articles for 24/7 Wall St. He is an expert on corporate finance, the automotive industry, media companies and international finance. He has edited articles on national demographics, sports, personal income and travel.

His work has been quoted or mentioned in The New York Times, The Wall Street Journal, Los Angeles Times, The Washington Post, NBC News, Time, The New Yorker, HuffPost USA Today, Business Insider, Yahoo, AOL, MarketWatch, The Atlantic, Bloomberg, New York Post, Chicago Tribune, Forbes, The Guardian and many other major publications. McIntyre has been a guest on CNBC, the BBC and television and radio stations across the country.

A magna cum laude graduate of Harvard College, McIntyre also was president of The Harvard Advocate. Founded in 1866, the Advocate is the oldest college publication in the United States.

TheStreet.com, Comps.com and Edgar Online are some of the public companies for which McIntyre served on the board of directors. He was a Vicinity Corporation board member when the company was sold to Microsoft in 2002. He served on the audit committees of some of these companies.

McIntyre has been the CEO of FutureSource, a provider of trading terminals and news to commodities and futures traders. He was president of Switchboard, the online phone directory company. He served as chairman and CEO of On2 Technologies, the video compression company that provided video compression software for Adobe’s Flash. Google bought On2 in 2009.

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